Frequently Asked Questions
Everything you need to know about shopping with My Accessories.
What are your shipping times and costs?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping is free on all orders over $50, otherwise a flat rate fee applies at checkout.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original, unused condition with packaging intact. Please visit our returns portal to start a request.
Do your jewelry items tarnish or cause skin irritation?
All our jewelry is crafted from high-quality, hypoallergenic materials such as sterling silver and gold plating. They are lead and nickel-free to ensure comfort for sensitive skin.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my accessories?
To maintain the longevity of your items, we recommend avoiding contact with water, perfumes, and lotions. Store them in a cool, dry place when not in use.